Shipping Policy

Shipping Policy:

Free shipping on all orders over $40.

For orders under $40 we offer low cost standard shipping, which takes 3-12 business days to arrive, or UPS Ground for $9.99. 

Thank you in advance for reaching out to us! We are sorry to announce the US Postal Service is experiencing delivery delays.

Our standard shipping is done with Mail Innovations. 
  
Mail Innovations is a cooperation between UPS and the US Postal Service (your local post office) and this allows GoodToGo to offer you affordable shipping rates. 
  
UPS ships it across the country, the Post Office takes it to your mailbox. Shipping times are not guaranteed. 

  
What to expect:

Day 1 – Within 24 hours on Monday-Friday, your package ships out. We provide the tracking number to you.

  • Please add 2 days to delivery times if you make an order after 12pm on a Friday or 3 days prior to a holiday weekend.

Day 2 – UPS scans the tracking number and you may check www.UPS.com for your tracking information.

  • If the first scan is not made, contact us. We will track down the shipment for you.

Day 3 – Your package is scanned as it goes onto a truck or a plane to be taken to the correct state. Approximate transit time is 1-3 days.

Day 4/5 – Your package arrives at the UPS sorting facility in your state/city.

Day 5/6-9 – Your package is taken to your local post office by UPS. If it arrives early (prior to 8 a.m.), it might be able to be delivered to you that day. If the package arrives in the afternoon, or on a Friday, then the package will go out the next day or after the weekend. Transit time is approximately 1-3 days.

  • Check www.USPS.com for your tracking.
  • Most packages should arrive in 7-10 days.
  • If UPS tracking says your package has arrived, but USPS doesn’t have tracking, it means the post office hasn’t scanned your package, but UPS has dropped it off at your post office. 

Day 10+ – If the package does not arrive in 10 business days, please contact your local Post Office first. It may be stuck in a backlog of packages that need sorted. Ask them when the backlog will be resolved. It is usually resolved in 2-5 business days.

If the Post Office says your package is lost, or if your products have been damaged in transit, please contact us immediately. 

Our customer service team is available Monday-Friday 7:30am-3:30pm MT

Email: customerservice@navajoinc.com

Direct: 1-303-292-3090 option 6 

Toll Free: 1-800-525-5097 option 6

Navajo Inc./Travel Kit Builder
Attention: Customer Service
5330 Fox St
Denver, CO 80216